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Frequently Asked Questions
Quick answers to common questions about ContractAI
How does ContractAI ensure data security?
We employ enterprise-grade security measures including end-to-end encryption, encryption at rest and zero-trust architecture to protect your sensitive legal documents. We do not permanently store the contracts for maximum safety.
What file format does ContractAI use?
We enforce PDF document format for consistency and accuracy, our AI can analyse the contracts regardless of formatting or layout complexity.
What is the typical response time for support requests?
We provide support with response times of under 24 hours for critical issues and within 2 working days for general inquiries.
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Write to us at our offices
Leamington
1 Mill Street,
Leamington Spa,
CV31 1ES
Operations
We're Here to Help
Our team typically responds within 24 hours during business days. For urgent technical issues, please use our priority support channel at urgent@vellumtech.co.uk